Stacey P Unb
map-marker Natchitoches, Louisiana

Because everyone is just liars there’s no one trying to help and when they hang up in your face and won’t give you answers Or to try to find somebody to help you with the questions

I prefer to talk to someone in person and not write in details. What happened? Thats the problem. Miracle ear is nothing but a scam and doesnt care about their customers. If they did, they would respond to the complaint and explain how they come up with the decision. I have not received a phone call or anything in the mail from miracle ear.
View full review

User's recommendation: *** no

Eulene Zsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amsterdam, New York

Make an appointment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Whatever it is, this phone service SUCKS !! Always has and I dont care if its more automated or cost savings! I want to talk directly to someone!! If my wife didnt like the company so well, wed be GONE!! And you will probably never respond to this!!!
View full review

User's recommendation: Good product and service, but beware of *** phone service!

Anonymous
map-marker Sulphur Bluff, Texas

On going issues from the start

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The product is not working and no one can fix it.I have to two different stores and no one has been able to find the answer. I have to drive 35 miles one way to get to the nearest store.and I am really tired of having to complain about these problems. In the store where it's no noise, they work fine, but when I walk out in the world,they go dead on me.
View full review

User's recommendation: I rather not express my feelings. Because I don't want to be a problem for any ones mishaps..I hope this is a big problem that can not be helped. But I am looking to get the right help from miracle ear soon I do thank the staff does their best ,but this time their best has not been good enough.

JoAnn H Gxq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

No hearing aids for a year

A year ago I walked into the Miracle Ear in Cadillac, MI. After repeatable complaints that my hearing aids kept coming out, I finally got them to understand what a mold was to help the hearing aids stay in my ears.

A month ago, they finally took new molds of my ears and was told they would be in that week!!

Nope, still dont have them. They were quick to have me sign a contract, but there was no guarantee for me. They have had my money over a year and I have no hearing aids. Im a believer in satisfaction, but of course, my money was not refundable.

They have ruined my social life which includes church at 81 1/2 years of age.

I cannot hear!! Im wearing my old hearing aids buying batteries and filters.

I believe I should get some money back. I dont expect all of it, but out of $7,000 it is not unreasonable to get a $2,000 off my hearing aids u have had a year.

The hearing aids r wonderful, when they work. I feel there was no hurry to get me my hearing aids, since you have my money.

SHAME ON YOU FOR KEEPING MY MONEY FOR HEARING AIDS THAT YOU HAVE HAD FOR A YEAR!!

View full review

User's recommendation: Buyer be war

1 comment
Guest

Sue the H*** out of them.

Anonymous
map-marker Port Coquitlam, British Columbia

Problem with my hearing aid

With these hearing aids I've received it seems to be one problem after another fix one issue creates a new one and right they will be out of ears more than they're in it and more time in that little case they came in. I really hope this gets to someone of higher power to do something about this
View full review

User's recommendation: Fix the problem with these hearing aids

David S Shd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never recieved free gift from my visit,never recieved a copy of my hearing test

I went in to the Miracle Ear store at 9900 S. IH-35 Ste A225 Austin Texas 78748 after recieving a promotional coupon in the mail.

I was offered a free hearing test & a free hearing aid for coming in for the test. I came in ,had my test,got a quote for hearing aids, I told them I was just fixing to be on MEDICARE and would have to see how much help MEDICARE would pitch in. They said they were out of stock on the free gift & they would mail me a copy of my hearing test.

Ihave called 2 times and they still have not sent me my free gift or a copy of my hearing test. Ijust wanted you to know I feel your company is very unreliable & if you can't even live up to your commitment on your promotional offers how can anyone trust you to follow up on your products after purchase.

View full review
Pros:
  • Do do a full hearing test
Cons:
  • Pushy salesperson
  • Did not live up to their promiss

Preferred solution: copy of my hearing test, free gift as promised

User's recommendation: Buyer Be Ware,not a reliable company

Andre N Oqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bullhead City, Arizona

Insurance not honored

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was convinced to buy the most expensive model of hearing aids sold with false gimmicks. After 3 set up , many questions , disappointed with the so called miracle features and never given access to the full program on the phone I decided to return the units with the understanding the units were insured.

I unfortunately lostavoid one unit because they were very small and did not anchored that snug.

They did not honor the insurance and I had to pay the full half amount which was substantial. Letters to the president were not answered and discussions with the vice president went nowhere.

I found out there is a scale of price that you pay, the units are the same but a higher price give you access to more features of the program .

I found very similar product at Costco with much better service at a quarter of the price.

Andre

View full review
Loss:
$3000
Pros:
  • Fit very narrow ear canals
Cons:
  • Service credibility honesty

User's recommendation: avoid miracle ear

Anonymous
map-marker Fort Lauderdale, Florida

Worst company to deal with

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I lost one unit during trial period and they refused to honor the guarantee. I contacted the Vice president and the president to no avail
View full review

User's recommendation: I found equal product at costco for a quarter of the price with better guarantee

Andre N Oqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Their so called insurance does not cover lost item during trialperiod.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was planning on returning the top of the line units I bought because of extremely poor service I received and the performance of the units did not match the performance I was told it would be. I unfortunately lost one unit before I could return them and they refusent to honor their so called insurance! I found at Costco some very similar units for a quarter of the price they were charging me. Andre
View full review

User's recommendation: I do not recommend Miracle Ear for hearing aids.

Anonymous
map-marker Myrtle Beach, South Carolina

Good service

The South Carolina office in Myrtle Beach was excellent in handling my husband's aids they were patient and found and corrected his problem. Good work thanks Happy
View full review
Maynor Rav
map-marker Spring, Texas

The app sux. Keeps saying one of my hearing aids is disconnected when it's not and I have to restart my phone at least twice a day.

This started happening after the last update of the app. FIX IT!¡!!! !!! !!! !!¡ !!! !!! !!! !!! !!!.
View full review
Ellen D Idw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shreveport, Louisiana

Miracle Ear in Shreveport La. refused to take back hearing aids before 30 day return time runs out!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My mother 81 yrs went to see about hearing aids they advertised of course she couldn't get them the cheap pair because they claim that she had too much loss for those. Went to next ones which were like $3500 which is more than she can afford on fixed income and why she has not had any before due to ins.

not covering, he fitted them and adjusted but they kept squealing and beeping every time she turned her head and they had no way to control the volume which were too loud and heard too much like dogs nails on the tile. Went back in 2 weeks as they requested and he put his salesman pitch of how the company was going to upgrade them and eat the cost. Before we even knew what this was all about he was making molds of her ears and still trying to sell us on this. they come in and they tried to adjust them but were still not right and was sent home for her to try them for a while.

After 2 weeks go back and we were dead set to return them because after 2 months nearly and this being a 4 th trip to see about them with gas prices so high and an hour trip one way not too mention it just being hard for my mother making these trips with nothing changing or improving with the hearing aids it doesn't make sense to keep going but NO he absolutely REFUSED to take them back stating she was unwilling to let him try and fit better for her. All in all if she had the 30 return would expire (which will this week and this was last Thrus.) because they would set the next appt for 2 weeks past return time. He became aggitated and kept repeating same things over and over throwing blame back at her for not being coperative with him. He never admitted they failed to fully inform or inform her about the newest one or install app to control volume (claimed that came later???).

Our first visit was quick and rushed in and out in under 30 min. He was in and out of room many times and brought paper work in to sign for loan (we weren't aware of all this not being affiliated with Miracle Ear) he pointed to where to sign and his assistant comes in saying his next client is waiting therefore feeling rushed and him pointing to sign it was but not read... our fault for assuming he was trying to help her out because he seemed so nice but that changed when we tried to return because he was very rude and combative when we tried even talk about returning them!! Now my mother has called customer service on there main website to get that she should go back they're sure he would work with her.

So in other words not return them because he definately said he would not take them back I recorded this and seemed to just *** him off more he also said he wouldn't talk with me anymore or me talking to him because I said "my *** in a statement yes my bad again but at least I didn't call him one!!

We will not set foot in his office or talk to him again by the way he also runs the one In Bossier City too. Now what do you do when you try to return and they refuse to take them back before the 30 day return time frame???

View full review

Preferred solution: Full refund

User's recommendation: Would not recommend this place and don't fall for their car salesman tactics they are not your friend!

Andre N Ffj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unfair return policy. Charging full price for replacement of lost unit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Miracle Ear - Unfair return policy. Charging full price for replacement of lost unit
I am being charged the full price $944.34 because I lost one unit ! I suspect that the true replacement cost should be a maximum of $375.
View full review
Loss:
$2944
Pros:
  • Probably good product
Cons:
  • Extremely expensive
  • Unfair charge for returns with one missing lost unit
  • Deceptive selling practice

Preferred solution: Price reduction

User's recommendation: go to Costco, $2400 vs $9000 (easily discounted to $6000), practically same technology and much better service.

bob g Fac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Blue Bell, Pennsylvania

Horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Theyre the worst for 5000.00 they are very uncomfortable alway broken wish I could return they will not?
View full review
Loss:
$5000

Preferred solution: Full refund

User's recommendation: Do not buy

regina h Sgn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Medford, Oregon

Bate and switch

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Received the advertisement for 2 state-of-the-art hearing aids for $995 plus a free hearing test. The present hearing aids I have are 6 years old, and thought An up-grade would help my hearing.

After the hearing test and the Demo hearing aid were adjusted to my hearing losses, I was fitted with them.

YES They were better than my old ones.

I even went outside to listen to the car CD music ,.and it was better.

So I decided to order these "new" hearing aids at $995.00

When I said to the customer agent that I would take them, he said "oh no, the ones you have in your ears are the next grade up for the amount of hearing loss you have" and the selling price is $7,499.00 !!! Not $995.00

I would NEVER have walked in the store knowing I would be looking at that price.

What a waste of my time and gas.

View full review

Preferred solution: Apology

User's recommendation: Do not go to Miracle Ear... ever !!

Anonymous
map-marker Milford, Michigan

Quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Have had to get them repaired at least 5 times in three years . They have had them for almost 4 weeks now, I am not very happy with them and they dont care.
View full review

User's recommendation: Go somewhere else to get your hearing aids, they are also locked so they are the only ones that can fix them

Brands Related to Miracle Ear

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article