The office people are horrible and never do what they say they are going to do. Doesn't matter if it as simple as checking on the status of an order or just calling you back, you are SOL.
I will never do a dimes worth of business with them again and will discourage any of my friends, coworkers or customers from spending any of their money with them as well. Ithe stories that I could tell about their lack of concern and their lack of ability to communicate with a customer is astonishing.
Their business practices have me considering disputing the cc charges and I generally never do that. Shop anywhere else....you have been warned!