Miracle Ear
Reviews and Complaints
Stay away from this company
Tested on 11 4 16. Received 11 17 16.
Tried to refuse delivery, as we felt the 4 year commitment to pay was too much for us.... they sweet talked us and said "you have 30 days, try it and see" We did... 12 9 16 in for the first check up, again stated we wanted to return them. Knowing the 15% fee ($600) We were told that the hearing aids were broken and new ones would be ordered.
I had to ask for a written extension of our 30 days.. The hearing aids were taken for "repair". The "new" ones arrived on 12 21 16. After two attempts, they were placed in the box to return on the next visit which was scheduled for 1 13 17.
They did not work. It should be noted that three times the office called trying to change our appt. so the 30 days would be used up. On the last call I told the office that I was returning the hearing aids.
The next day they called and stated that I had to sign and have notarized a statement. WHAT ????? WHY???? Anyway they mailed the form and also a Consumer Comment Form.
The amount of the refund they were going to issue was off by a few hundred dollars ( their favor of course) I delivered the altered notarized statement and the CCF and the hearing aids today. I HAD TO ASK FOR A RECEIPT..... and they did not have any.. so I wrote my own and had the office personnel sign.
I know this is not over for us... I have a great deal to finish with them BUT warning all of you....
I should have done my homework on this company.. STAY AWAY
Preferred solution: Let the company propose a solution
Took advantage of a frail, elderly person to the tune of $10,000
Hearing aid beeping
No local number
- Sales pitch
- Not referred to my physican first
- Bait and switch tactics
Pissed off
Miracle Ear like buying a used car - buyer beware.
- Last of many many service people
- Lack of standing behind their product
Preferred solution: Deliver product or service ordered
Short Review on March&nbs-05:00;04,&nbs-05:00;2017
I have a static buzz in my own voice that I do not recognize at all and also in everyone else's voice, on TV and all music of any sort.
I spent $7000 for them 3 years ago. Spirit Lake has tried over and over to fix them.
We go to Texas in the winter and Harlegen has tried to fix them. However each office has there own idea on my hearing test, and the results are not good at either office. They tell me my brain has to get use to them. That does not happen either.
Now we are back in Iowa and Sonya is frustrated also with me, as she has tried several different times to fix them. I text instead of the phone and I still have to read lips. I don't understand why they can't get them fixed.
I know they will never be as good as my own hearing was, but this is bad. Please advice me on what to do.
- People in the office
Preferred solution: Let the company propose a solution
Review of miracle ear
Preferred solution: don't bother me
Bad overall.
Rude employee
Miracle Ear - Customer Care Review
I bought hearing aids for my dad and we have went back so many times trying to get the molds right. It has been the most frustrating experience i have ever done.
When i go back and get the hearing aids fixed, the person seen me drive up and ran to the back and the person at the front desk told me she was with a client, then when she found iut that i was there bring one of them back she came out behind the wall and said no i am right here. I dont trust people that lie to their clients. We paid over $3600. For them and they should last.
He wont wear the left one because he says when i put it in the right one wont work. I would not take or recommend tbis location to anybody.
Miracle Ear - Customer Care Review
Just e exactly like the previous complaint plus i was told the same pitch about the over the ear one & was also told the in the canal wouldn't work for my kind if hearing loss. When I returned the hearing aids she told me that since I went past the 30 days the Dr would fix the in the canal ones for the same price.
I called my insurance & told that i wasn't getting the hearing aids & to get their money back from Mircle Ear. They tried, but they cashed it anyway. Also, the finance company they set me up with paid Mircle Ear 3 days after i picked them up & wasn't allowing my 30 day trial period. Thank goodness I documentet all the dates I was in that office.
I'm 70 years old & I think they target senior citizens. I'm not sure exactualy what is going to happen, but after all the complaints I've read on the internet I"m sure not going to sit back & let them use me for a doormat.
Constantly need adjustment/repair
Office in Mentor Ohio
Preferred solution: Let the company propose a solution
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Just adding that a good month has gone by... no response from the company.... I repeat STAY AWAY